At Our Place Air & Home Repair, we believe that great service starts with great training. That’s why every new HVAC technician goes through our comprehensive, hands-on training program before ever stepping into a customer’s home.
What Makes Our Training Program Exceptional?
Our training program is designed to ensure our technicians meet the highest industry standards for HVAC installation, repair, and customer service. Over the course of approximately one month, trainees complete a series of structured lessons and multiple assessments to confirm their readiness.
By the time they graduate from our program, our technicians are not only technically proficient but also trained in communication, professionalism, and the Our Place standard of customer care.
The Path to Excellence
- Hands-on learning with HVAC systems in controlled environments
- Comprehensive testing to ensure retention and mastery
- Ongoing development for continued education and certification
- Customer service training to instill professionalism and courtesy
We don’t just prepare our technicians to fix air conditioners—we prepare them to deliver an outstanding customer experience every time.
Role-Playing for Real-World Success
One of the most unique and effective aspects of our training is our emphasis on role-playing scenarios. Before meeting a single customer, each technician practices real-life service situations—from initial greetings and troubleshooting conversations to walking customers through repair options.
These role-playing exercises help our technicians:
- Improve communication and confidence
- Develop empathy and active listening skills
- Learn to handle objections and explain technical details in simple terms
- Build the muscle memory needed to provide seamless, professional service
We treat training like game day practice. That way, when our techs walk into a real home, they’re already comfortable, polished, and ready to deliver an amazing experience.
Why Training Matters to You
As a customer, you should never have to wonder if your technician knows what they’re doing. Our intensive training ensures that every technician who enters your home:
- Has been thoroughly tested and evaluated
- Follows strict safety and service protocols
- Understands how to communicate clearly and respectfully
- Is prepared to solve your HVAC issues efficiently and correctly
That’s our promise to you—and it’s how we continue to earn the trust of families across our community.
Want to Join Our Team?
Looking to build a career with a company that invests in your success? Whether you’re just starting out or have years of experience, our training program can elevate your skills and your future.
Visit our Hiring Page to apply today and take the first step toward becoming one of the best in the HVAC business.