Effective Date: May 14, 2025
At Our Place Air & Home Repair (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://callourplace.com (the “Site”), including through forms, cookies, and third-party tools.
By using the Site, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
- Identifiers – Name, phone number, email, address, IP address
- Commercial Information – Services requested or considered
- Internet Activity – Pages visited, browser type, time on site
- Geolocation Data – Based on IP or mobile usage
- Payment Information – Only if making a payment
- Sensitive Information – Only if you voluntarily provide it (e.g., access needs or special requests)
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide and schedule HVAC and home repair services
- To respond to inquiries or requests submitted via our contact forms
- To send marketing communications (you can opt out)
- To analyze website usage and improve performance
- To comply with legal and regulatory requirements
- To protect against fraud or unauthorized activity
3. Sharing of Information
We may share your information with:
- Service providers (e.g., hosting, CRM, email marketing, analytics)
- Ad platforms (e.g., Facebook/Meta, Google Ads) for retargeting purposes
- Legal authorities, if required by law
We do not sell your personal data. We may share information for advertising purposes, which may be considered a "sale" or "sharing" under certain privacy laws. You can opt out (see below).
4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to:
- Analyze web traffic and behavior
- Improve site performance
- Deliver ads based on past site visits
You may manage or disable cookies through your browser settings. For more detail, see our [Cookie Notice] (you can request one if needed).
5. Your Privacy Rights
Depending on where you live, you may have the following rights:
For California Residents (CCPA/CPRA):
- Right to Know – Request the categories or specific pieces of personal data we collect
- Right to Delete – Request deletion of your personal information
- Right to Correct – Fix inaccuracies in your data
- Right to Opt Out – Say no to sale or sharing of personal data
- Right to Limit Use of Sensitive Info – If applicable
- Right Not to Be Discriminated Against – For exercising your rights
To exercise these rights, contact us at info@callourplace.com or call (407) 219-9750.
For Residents of Colorado, Connecticut, Virginia, and Utah:
You may also have rights to:
- Access, correct, or delete your data
- Opt out of targeted advertising
- Appeal a denied privacy request
To exercise your rights, email info@callourplace.com.
For Residents of the European Union (GDPR):
If you are located in the EU, you have rights including:
- Right to Access – See what data we hold
- Right to Erasure (Right to Be Forgotten)
- Right to Data Portability
- Right to Object to Processing
- Right to Withdraw Consent (at any time)
Legal basis for processing your data may include consent, contract performance, legal obligations, or legitimate interest.
We use standard contractual clauses when transferring your data to the U.S., where this website is hosted.
6. Children’s Privacy
This site is not intended for children under the age of 13. We do not knowingly collect personal information from minors.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the internet is 100% secure.
8. Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have questions or wish to exercise your rights, contact us at:
Our Place Air & Home Repair
Website: https://callourplace.com
Phone: (407) 219-9750
Email: info@callourplace.com